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| Current Location: | Home > Performance Results |
April 19, 2024
|
| Customer Service | ||
| Average telephone answer time to live agent/CSR (in seconds) | 10 | |
|---|---|---|
| Telephone inquiries resolved on first call by CSR | 99.2% | |
| Abandoned call rate | 1.4% | |
| Claims Processing | ||
Number of paid claims | 2,645,668 | |
| Auto-adjudication rate | 86% | |
| Average claim turnaround (in work days) | 1.4 | |
| Claims paid within 15 calendar days | 99.5% | |
| Claims paid within 30 calendar days | 99.9% | |
| Processing Accuracy | ||
| Percent of claims processed correctly | 99.5% | |
| Financial Accuracy | ||
| Percent of claim dollars paid correctly | 99% | |